Don’t get stuck under a cloud maintaining your WordPress website
Concierge is a new service from ThemeValet that carries out small WordPress (or Rainmaker) website jobs to business owners (with better things to do) for a fixed, annual fee.
Currently the service is in beta which means we’re still fine turning what the service provides (and how we provide it) meaning we’re gradually opening it up to new, most existing customers of ours.
However by signing up in our next window (get in touch if you’d like to be notified) you’re guaranteed to lock in the best price for your current Concierge plan, even if we raise the price later on.
By getting in early you’ll also have a big chance to give us your feedback and shape the future of the service in the early days. For more details, be sure to check out the FAQs section below.
How many tasks can I submit at once?
We ask that you submit one task and once that’s completed feel free to submit another.
How long can I expect a task to take?
We aim for same business day turnaround, where possible. Please be as specific as possible in your request (and include any relevant files and instructions) to ensure that our turnaround time can be as timely as possible. Naturally if it takes some time to clarify all the details of your task it may take longer than a request that we can understand immediately.
What kind of jobs?
- Adding and doing basic setup of common plugins and widgets
- Connecting your site to an email service like MailChimp, Aweber or ConvertKit
- Tweaking CSS styles
- Rescuing your site from a ‘white screen of death’ crash
- Setting up redirects
- Updating themes, plugins and WordPress itself
In short any job similar to the above that can be be done entirely through the WordPress admin (i.e. does not involve ‘heavy’ coding (i.e. logging into your web (FTP) server and making changes) that can be completed in 30 minutes or less.
The only, likely exception would be using some uncommon plugin or external service where some kind of specialist or prior knowledge would be required (though feel free to ask us if you’re not sure, of course).
What is Concierge not?
A design service. A development (coding) service. A website hosting service. A content uploading or consulting or SEO service. It is designed, however to alleviate a lot of the common WordPress headaches and small things that your time is not best spent on!
What type of websites are covered?
WordPress or Rainmaker based websites. We don’t support any other services at the moment. We also don’t support WordPress multisite. We don’t explicitly support e-commerce sites, but we can recommend alternative services for that.
I have several websites, can I send requests for all of those?
Requests can only be for one website (i.e. one domain, e.g. themevalet.com), though if you need the Concierge service for multiple sites you can purchase the service for each domain separately.
How does billing work? What’s the deal if I want to cancel later on?
You be automatically billed annually from the date you sign up. If you wish to cancel at any time, we’ll be happy to cancel the recurring payment and continue to serve you up until the date the next payment would have been taken.
I have another question about the service.
Feel free to get in touch and we’ll get right back to you.