We'll set up your website for you, whether you just want it to look like the demo of your theme or you'd like your content added too.
Once we have all your logins (and, optionally, content you'd like us to add) we'll set up your new website on your behalf.
We'll keep your WordPress website running fast, securely and looking as good as the day it launched, so you can relax and get on with running your business.
*Limited Time (Till 31 Jan 2017)
The smartest business decision I've made this year.
Quick, responsive, thorough, and smart.
Smooth experience and amazing turnaround.
Extremely patient and helpful.
Amazing and quick work!
So impressed by your team.
Worth every penny.
Got a question not covered here? Just get in touch!
Absolutely. Theme Valet knows that many people want to and enjoy setting up WordPress themes. Our goal is simply to help those who don’t have the time or desire to do it themselves.
(If you would like to set up the theme yourself and you’re not sure how, contact the shop you brought it from).
Your password is never shared by Theme Valet and all password data is encrypted and deleted (from our computers) after the job is complete. After we finish we will also send you instructions so you can can easily delete our login to your website (which we recommend).
Before we start you’ll need to set-up a ‘blank’ WordPress install with a hosting company that supports WordPress. Depending on your needs. We recommend WP Engine for hosting. If you’re not sure how though, we’ll happily advise you.
We help business owners, bloggers, podcasters and pretty much anyone who has a WordPress website but doesn’t have the time, energy or desire to handle many of the technical aspects themselves.
We handle ‘unlimited’ WordPress support requests from business owners and others with WordPress websites for a fixed monthly or yearly fee.
In general we can support any technical task (i.e. not adding or editing content) that can be achieved through the WordPress admin alone in 20 minutes or less, including minor code changes such as tweaking CSS styles. There’s no absolute list of things we can do, but here’s a few common things we help with:
If you’re not sure if something is supported or not, just get in touch. You can also read the ‘Anything you won’t do?’ question below this one.
We aim to complete all requests within one business day. However if the request requires more clarification or if you submit multiple requests in a short period of time these may take longer.
After a short learning curve, we find that most site owners can easily accomplish common tasks in WordPress such as adding and editing content. However there are still some technical aspects of running a WordPress website (like setting up plugins, making style tweaks, adding scripts etc.) that many websites owners would rather not handle themselves, which is where ThemeValet’s WordPress website support service comes in.
You can submit more than one, but please break them up into separate emails. Please bear in mind that multiple requests may take more than one day to turnaround. If one request is a particular priority, make sure to send that first!
To be clear, we’re not:
We also reserve the right to refuse any request we feel is not a good fit for what we do or is outside the spirit of our service.
However we always do our best to help when we can, so don’t be afraid to ask!
Requests can only be for one website (i.e. one domain, e.g. themevalet.com), though if you need the support service for multiple sites you are very welcome to purchase the service for each domain separately.
We do. Our service for Rainmaker sites is in beta at the moment which means we may change how it works as the service evolves. However if you join now you’ll lock in the same price forever, even if we increase it for others later on. Other than that the guidelines for requests are pretty similar, in other words, we can do small jobs inside the Rainmaker admin on your behalf, as long as Rainmaker itself supports the functionality you need.
No problem at all! We understand that people’s needs change over time.
If you don’t find our support service useful any more just let us know before your next payment is due and we’ll cancel your subscription before you’re billed again.
And, of course, you will continue to have access to our support service up until that date!